Pakistan’s passport system is set for a major digital transformation aimed at improving efficiency, transparency, and convenience for citizens.
Full Review of Passport Process Completed
According to Beyond Time News, the Directorate of Passports and Immigration has completed a comprehensive review of the entire passport application system—from submission to issuance—in collaboration with IT experts.
The goal of the review was to modernize operations and bring the system in line with current digital service standards.
Reform Plan Focused on Efficiency and Transparency
Key reforms were approved during a high-level meeting chaired by Director General Immigration and Passports Muhammad Ali Randhawa. The meeting focused on improving service delivery through technology-driven solutions.
Officials emphasized that the new system will reduce delays, minimize manual processes, and improve transparency in passport-related services.
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Digital Complaint System and New Mobile App
As part of the upgrade, digital complaint centers will be established to resolve public issues more quickly.
According to Beyond Time News, a new mobile application will also be launched, allowing citizens to submit complaints and queries online. This step is expected to reduce the need for physical visits and make the process more accessible for the public.
Move Toward 24/7 Digital Services
The department is also working on introducing round-the-clock digital support services. Once implemented, citizens will be able to access assistance at any time, improving overall convenience and responsiveness.
Step Toward Modern Governance
Officials say the initiative reflects a broader effort to modernize public services through technology. According to Beyond Time News, the reforms are designed to make the passport system faster, more transparent, and more user-friendly for citizens across Pakistan.
