Islamabad: The Overseas Pakistanis Foundation (OPF) has achieved an 83 percent complaint resolution rate through its upgraded digital grievance system, marking a major step toward improving services for Pakistanis living abroad.

According to Beyond Time News, OPF Chairman Syed Qamar Raza said the foundation has strengthened its complaint management system by expanding access through WhatsApp, email, and an online portal that operates around the clock.

He said the reforms are aimed at providing faster, more transparent, and more efficient support to overseas Pakistanis, who continue to play a vital role in the country’s economy.

OPF Expands Digital Complaint Services

Speaking to a local media outlet, Qamar Raza said the foundation has modernized its grievance redressal system to make it easier for overseas Pakistanis to report problems from anywhere in the world.

The 24/7 complaint platform allows Pakistanis living abroad to seek assistance through multiple digital channels without visiting OPF offices.

According to Beyond Time News, the system has successfully resolved 83 percent of complaints, reflecting improvements in response times and service delivery.

The chairman said OPF remains committed to further upgrading its digital services to meet the growing needs of the overseas community.

Education Support for Overseas Families

Qamar Raza highlighted the foundation’s education initiatives for the children of overseas Pakistanis.

He said OPF currently manages more than 27 schools and colleges across Pakistan’s four provinces and Azad Jammu and Kashmir.

The institution also offers fee concessions of up to 50 percent for eligible overseas families, helping improve access to quality education.

Officials believe these initiatives encourage stronger connections between overseas Pakistanis and educational institutions in their home country.

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Housing and Welfare Programmes Continue

The chairman said OPF is also working to expand housing opportunities and welfare services for overseas Pakistanis.

According to Beyond Time News, the foundation is developing housing societies while introducing additional welfare programmes designed to support citizens working abroad.

Special attention is being given to Pakistani workers in the Middle East, where many face employment-related challenges, including job insecurity and workplace issues.

The foundation works with relevant authorities to help overseas workers resolve problems and receive timely assistance when needed.

Assistance During Emergency Situations

Qamar Raza said OPF also provides support during emergency situations involving Pakistanis living overseas.

These services include assistance in cases of death abroad, helping families complete legal formalities and facilitating coordination with relevant institutions.

He said providing timely support during difficult circumstances remains one of the foundation’s key responsibilities.

Officials believe such services strengthen confidence among overseas Pakistanis and reinforce their trust in public institutions.

Overseas Pakistanis Remain Vital to the Economy

Pakistan’s overseas community plays a significant role in supporting the national economy through remittances and investment.

Millions of Pakistanis work in countries across the Middle East, Europe, North America, and Asia, sending billions of dollars home each year.

Government institutions continue to introduce reforms aimed at improving public services, strengthening communication, and addressing the concerns of overseas citizens more efficiently.

OPF Pledges Continued Improvement

The OPF chairman reaffirmed the organization’s commitment to transparency, accountability, and better public service.

He encouraged overseas Pakistanis to stay connected with the foundation through its official communication channels and assured them that complaints would continue to receive priority attention.

According to Beyond Time News, OPF plans to further modernize its services as part of broader efforts to improve engagement with the overseas Pakistani community.

Conclusion

The Overseas Pakistanis Foundation says its upgraded digital complaint system has significantly improved service delivery, with an 83 percent complaint resolution rate achieved through round-the-clock online support.

Alongside digital reforms, the organization continues to expand educational assistance, welfare programmes, housing initiatives, and emergency support for Pakistanis living abroad, reinforcing its commitment to serving the overseas community.

Frequently Asked Questions

What is the OPF complaint resolution rate?

According to OPF Chairman Syed Qamar Raza, the foundation has resolved 83 percent of complaints submitted by overseas Pakistanis.

How can overseas Pakistanis file complaints with OPF?

Complaints can be submitted through OPF’s 24/7 WhatsApp service, email, and online complaint portal.

What educational support does OPF provide?

OPF manages more than 27 schools and colleges across Pakistan and Azad Jammu and Kashmir and offers up to 50 percent fee concessions for eligible overseas families.

Does OPF help Pakistani workers abroad?

Yes. OPF provides welfare support, helps address workplace issues, assists with housing initiatives, and facilitates assistance during emergencies involving overseas Pakistanis.

Why are overseas Pakistanis important to Pakistan?

Overseas Pakistanis contribute significantly to the country’s economy through remittances, investment, and international business links while supporting millions of families back home.

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